Careers at CCCS®

CCCS looks for qualified and responsible candidates for open positions. As a not-for-profit we strive to offer competitive pay and most importantly, we invest in our staff in a variety of ways including:

  • Performance/employee recognition awards
  • Employee Assistance Program
  • Agency 'fun days', for example Chase Corporate Challenge, Orange Day and more
  • Community service days
  • 13 Paid holidays!
  • And more!

To Apply for a Position with CCCS

Please submit your resume via e-mail to HR@CreditHelpNY.org, fax (315) 479-8421 or mail to 5794 Widewaters Parkway, Syracuse, NY 13214.

We are accepting new resumes for the following position(s):

Credit Counselor - Syracuse, Albany, Binghamton, Utica, and Watertown Offices

Job Summary:

Interview clients and assess personal and financial data in order to construct a budgeting system and recommend a realistic action plan, including referrals to auxiliary agencies, guiding clients to financial recovery.

Essential Functions:

  • Through suggestions empower clients to make changes to improve financial situation.
  • Analyze data and recommend action plan to resolve client financial/housing problems. Help client focus toward positive outcomes.
  • Prepare Debt Repayment Plan according to agency standards.
  • Provide supportive client services through revising Debt Repayment Plan, budget, goals and providing instruction on record keeping, budgeting and problem-solving.
  • Input all information relative to counseling interview or client contact.
  • Conduct consumer education programs and represent agency at professional meetings.
  • Assume receptionist duties as necessary.

Customer Care Associate - Syracuse Office

Job Summary:

Provide support and assistance to clients and creditors in facilitating clients' Debt Repayment Plans by phone, mail, and resolving conflicts between clients and creditors.

Essential Functions:

  • Answer incoming client phone calls, listen to the client, provide support and alternatives. Take appropriate actions as required.
  • Answer incoming appointment calls and set up appointment for new clients.
  • Act as a resource for the creditor to resolve issues with clients.
  • Review client and creditor mail, and e-mail and take appropriate action.
  • Perform weekly review of client accounts and adjust accounts for under payments, overpayments, and those out of balance.
  • Follow up with non-disbursing clients, and routine 45/90/annual review to improve client satisfaction and retention.
  • Communicate awareness to clients of CCCS web/internet capabilities.
  • Communicate Fair Share policy and explain benefits of same with creditors.
  • Call creditors and clients regarding rejected proposals.
  • Triage of non-client consumer inquiries.